FAQ

Do you provide International delivery?

We are pleased to inform you that we provide international delivery services for our products. No matter where you are in the world, we can ship our products directly to your doorstep with ease and efficiency.

How do I track my order?

To initiate a return, please contact our customer service team via email or phone within 7 days of receiving your order. Our team will guide you through the process and provide you with a return authorization number and the necessary instructions for returning the item.

How do I return an item?

If you're not completely satisfied with your purchase, you can return the item for a refund or exchange within a specified period. Please visit our Returns and Exchanges page on our website and follow the instructions to initiate the return process. Make sure to have your order number and the reason for the return ready. Our customer service team will assist you with the next steps.

How can I contact your couriers?

You can contact our couriers directly by using the tracking number provided in your shipping confirmation email. Once your order has shipped, you can enter the tracking number on our website or the courier's website to view the status of your package and any available contact information for the courier.

What is your returns policy?

We offer a 30 days return policy for most items, allowing you to return your purchase for a full refund or exchange within the specified time frame. However, certain restrictions may apply, such as items that have been used or damaged, and some products may be non-returnable due to hygiene or safety reasons. Please refer to our return policy page for more information.

What are your delivery options?

It takes 3-5 business days for delivery within the continental US and 7-10 business days for delivery to Alaska, Hawaii, and US territories.